Billing Terms and Conditions

When you're ready to purchase, simply click the “Checkout” button. You'll see a clear overview of your total order amount. You’ll then be prompted to enter your payment details and billing address.

Accepted payment methods

Maison Marlowe currently accepts the following payment options:

• Credit card (Visa, MasterCard, Maestro and American Express)
• Apple Pay, Google Pay

Some payment methods may depend on your location, device, or browser settings. All payments are processed in US Dollars (USD). Duties and taxes are included.

Payment processing

• Payments must be completed in full at the time of purchase.
• Orders will only be processed and shipped once full payment has been received.
• If a payment is declined or fails, the order will not be confirmed.

Payment security

We take your privacy and payment security seriously:

• All transactions are protected with 128-bit SSL encryption
• You’ll know your connection is secure when a padlock appears in your browser’s address bar
• We do not store your payment details – they’re securely processed via our trusted payment gateway
• Our checkout is fully PCI-DSS compliant (the global security standard for card payments)

You can shop with peace of mind knowing your information is safe.

Fraud prevention & order verification

To maintain a secure shopping environment, we may carry out additional verification checks on certain orders. If needed, we’ll contact you directly.

Please ensure your contact details are accurate and up to date so we can reach you quickly if required.

Need help with your payment?

If you run into issues at checkout or have questions about your payment, our customer service team is ready to assist.

Information about the website operator:

Name of the managing director: Maison Marlowe

Company number: 94378959
VAT identification number: NL005079805B62

Email: support@maison-marlowe.com
Phone: +31 6 49367634

Registered office address: Spinozahof 53, 1216 JV Hilversum, Netherlands.

You can reach us by email at: support@maison-marlowe.com, or visit our contact page.

Customer service hours (Eastern Standard Time GMT-05:00):
Monday to Friday: 9:00am – 6:00pm
Saturday and Sunday: 10:00am – 2:00pm

We do our best to respond to your email within 1-2 business days.